Last Updated: March 24, 2025
1. INFORMATION WE COLLECT
a) Personal Information:
– Full name and title
– Contact information (email, phone, address)
– Driver’s license details
– Passport or ID information
– Credit card information
– Date of birth
– Insurance details
– Travel itinerary (when provided)
b) Vehicle Usage Data:
– GPS location (for security purposes)
– Mileage records
– Fuel consumption
– Return condition reports
2. HOW WE USE YOUR INFORMATION
We use collected information to:
– Process rental reservations
– Verify driver eligibility
– Process payments
– Provide customer support
– Send rental confirmations
– Issue receipts and invoices
– Contact in case of emergencies
– Improve our services
– Comply with legal requirements
– Prevent fraud
3. INFORMATION SHARING
We may share information with:
– Payment processors
– Insurance providers
– Legal authorities (when required)
– Emergency services (if necessary)
– Vehicle tracking service providers
We DO NOT:
– Sell personal information
– Share data with marketers
– Distribute customer details to third parties for promotional purposes
4. DATA SECURITY
We protect your data through:
– Encrypted storage systems
– Secure payment processing
– Limited staff access
– Regular security updates
– Physical security measures
– Secure disposal methods
5. DATA RETENTION
We retain your information for:
– Active rentals: Duration of rental
– Completed rentals: 3 years
– Financial records: 5 years (legal requirement)
– Marketing preferences: Until opt-out
6. YOUR RIGHTS
You have the right to:
– Access your personal data
– Request data correction
– Delete your information
– Opt-out of marketing
– Request data transfer
– File a complaint
7. COOKIES AND TRACKING
Our website uses:
– Essential cookies
– Analytics cookies
– Performance cookies
You can manage cookie preferences through your browser settings.
8. MARKETING COMMUNICATIONS
We may send:
– Rental confirmations
– Service updates
– Special offers (with consent)
– Customer satisfaction surveys
You can opt-out anytime via email preferences or contacting us.
9. CHILDREN’S PRIVACY
We do not knowingly collect information from individuals under 18 years old.
10. INTERNATIONAL TRANSFERS
Data may be processed in:
– Mexico
– United States (cloud services)
All transfers comply with relevant data protection laws.
11. CHANGES TO POLICY
We reserve the right to update this policy. Changes will be:
– Posted on our website
– Notified via email for significant updates
– Effective immediately upon posting
12. CONTACT US
For privacy-related queries:
BGH Car Rental
Supermanzana 15, La Veleta
77780 Tulum
Quintana Roo
Mexico
Email: privacy@bgh-car-rental.com
Phone: +52 984 135 1689
13. LEGAL COMPLIANCE
This policy complies with:
– Mexican Federal Law on Protection of Personal Data
– International data protection standards
– Local tourism industry regulations
14. LANGUAGE
This policy is available in English and Spanish. In case of discrepancy, the Spanish version shall prevail.
By using our services, you acknowledge having read and understood this Privacy Policy.
